Career

Job Title:
Service Engineer
Experience:
0-2 Years
Vacancy:
1 Position
Job Type:
Full Time
  • Role Purpose:

    To install, commission, maintain, and troubleshoot industrial automation systems such as sensors, PLCs, vision systems, and control panels, ensuring smooth plant operations and minimal downtime for clients.
    The role supports Orchid’s goal of delivering automation solutions from implementation to after-sales service

  • Key Responsibilities:
    • Installation & commissioning of:
      • PLC / HMI systems
      • Sensors (photoelectric, proximity, ultrasonic, etc.)
      • Vision inspection systems
      • Industrial control panels (AC/DC drives, automation panels)
    • Diagnose and resolve issues in automation systems
    • Provide on-site and remote technical support
    • Perform preventive and breakdown maintenance
    • Work with global brands like Banner, Turck, Phoenix Contact, Zebra
    • Configure and calibrate sensors & automation equipment
    • Coordinate with clients across industries (pharma, automotive, steel, etc.)
    • Maintain service reports and documentation
  • Daily/Weekly Tasks: 
    • Daily:
      • Attend customer complaints / breakdown calls
      • Troubleshoot sensors, PLC, and panel issues
      • Configure devices (encoders, scanners, safety systems)
      • Update service reports & CRM
      • Provide remote support to clients
    • Weekly:
      • Preventive maintenance visits at client sites
      • System performance checks & calibration
      • Follow-up on pending service issues
      • Spare parts coordination & inventory check
      • Internal reporting to service manager
  • KPIs / Success Metrics: 
    • First-Time Resolution Rate (FTFR)
    • Mean Time to Repair (MTTR)
    • Machine downtime reduction at client site
    • Number of successful installations/commissioning
    • Customer Satisfaction (CSAT)
    • Response time to service calls
    • Repeat service requests (should be low)
  • Tools / Skills Required: 
    • Technical Skills:
      • PLC programming (basic to intermediate)
      • Sensor technology (inductive, capacitive, photoelectric, vision systems)
      • Electrical panel wiring & troubleshooting
      • Industrial communication (Modbus, Ethernet/IP, etc.)
      • Knowledge of automation products & safety systems
    • Tools Used:
      • Multimeter, clamp meter
      • Laptop with programming software
      • PLC/HMI software tools
      • Diagnostic & calibration tools
    • Soft Skills:
      • Problem-solving mindset
      • Client communication & handling
      • Field work adaptability
      • Time management
  • Reporting Structure: 
    • Reports to: Service Manager / Technical Head
    • Works with:
      • Sales team (for project handover)
      • Design/Panel team
      • Inventory & procurement team
  • Growth Path: 
    • Trainee Service Engineer
      → Service Engineer
      → Senior Service Engineer
      → Automation Specialist / Project Engineer
      → Service Team Lead
      → Service Manager
Job Title:
Service Engineer
Experience:
0-2 Years
Vacancy:
1 Position
Job Type:
Full Time
  • Role Purpose: 
    To generate and manage business leads through outbound and inbound calls, support the sales team, and build strong customer relationships with industrial clients by promoting automation products and services.
  • Key Responsibilities:
    • Make outbound calls to potential customers (industries, factories, procurement teams)
    • Handle inbound inquiries and convert them into qualified leads
    • Explain company products:
      • Sensors, PLC systems
      • Automation solutions
      • Vision systems & control panels
    • Generate and qualify leads for the sales team
    • Maintain customer database and call records in CRM
    • Follow up on quotations and proposals
    • Coordinate with sales engineers for site visits
    • Build long-term customer relationships
  • Daily/Weekly Tasks:

    • Daily:

      • Make 50–100 outbound calls
      • Handle incoming customer inquiries
      • Update CRM with call status (Interested / Not Interested / Follow-up)
      • Schedule meetings or demos for sales team
      • Follow up on pending leads

    • Weekly:

      • Share lead generation report
      • Review conversion status with sales team
      • Clean and update customer database
      • Analyze call performance and improve pitch
  • KPIs / Success Metrics: 
    • Number of calls made per day
    • Qualified leads generated
    • Lead-to-meeting conversion rate
    • Follow-up success rate
    • Sales conversion support
    • Customer response rate
    • CRM data accuracy
  • Tools / Skills Required: 

    • Skills:

      • Strong communication (Hindi + English; local language is a plus)
      • Persuasion & negotiation skills
      • Basic understanding of industrial products (training will be provided)
      • Lead qualification & customer handling
      • Time management

    • Tools:

      • CRM software (Zoho, Salesforce, or custom CRM)
      • Calling tools / dialer systems
      • Excel / Google Sheets
      • Email tools
  • Reporting Structure: 
    • Reports to: Sales Manager / Business Development Manager
    • Works with:
      • Sales Engineers
      • Marketing Team
      • CRM/Admin Team
  • Growth Path: 
    • Tele Caller Executive
      → Senior Tele Caller
      → Inside Sales Executive
      → Business Development Executive (BDE)
      → Sales Executive / Account Manager

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